“The web was supposed to become more dynamic, fast and “awesome,” because many processes that users would have to consciously trigger before, started to run in the background. You didn’t have to submit or click or even scroll anymore, new pages, search results and pictures would appear by themselves, fast and seamless. “Rich” meant “automagic” and … as if you would be using desktop software.”
"In the end of the day, technology is explicitly used as a new word for computer, not any other technologies, including digital ones, but explicitly digital ones. So the purpose is to avoid saying computer. Indeed technology is not a synecdoche but an euphemism.
“‘It’s time to give up this talk of technology with big T and instead figure out how different technologies can boost and compromise the human condition.’ Evgenij Morozov makes a rare constructive suggestion in his sour To Save Everything Click Here.”
“UX is not new, the term is fully fledged. It was coined by Don Norman in 1993 when he became a head of Apple’s research group: ‘I invented the term because I thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with the system including industrial design graphics, the interface, the physical interaction and the manual.’”
“When Don Norman himself describes the field, he keeps it diplomatic: “[W]e can design in the affordances of experiences, but in the end it is up to the people who use our products to have the experiences.”—Of course, but affordances are there to align the users’ behaviors with a direct path. So it is not really up to the “people,” but more up to the designer.” Olia Lialina, 2015
“The paradox for me at that time was that Rich User Experience was the name for a reality where user experiences were getting poorer and poorer. You wouldn’t have to think about web or web specific activities anymore.”
"Experience designers should not provide experiences for gun sights. There should be no user illusion and no illusion of being a user created for military operations. The desktopization of war shouldn’t happen."
“As the Nielsen Norman Group puts it: ‘User experience design (UXD or UED) is the process of enhancing user satisfaction by improving the usability, ease of use, and pleasure provided in the interaction between the user and the product.’”